Returns & Refunds

The Seven-Day Window

Patrons enjoy seven calendar days from physical delivery to initiate a return. Every creation page clearly states its eligibility before you acquire it.

To initiate a return, open the order under 'Where's my joy?' in your client profile or write directly to our concierge at care@wogeuru.com with your order reference. Our team coordinates complimentary insured collection.

Returned creations must remain pristine, unwashed, unaltered, and enclosed within their original archival packaging and maker tags.

Cancellation Prior to Dispatch

Should you reconsider before an atelier dispatches your parcel, your acquisition may be cancelled immediately with a 100% unconditional reimbursement.

Once an insured courier collects the parcel, transit has commenced. The seven-day return window opens the moment the creation reaches your door.

Reimbursement Protocol

Pre-Dispatch Cancellation — Immediate 100% reimbursement to your original payment method.

Approved Return — Full reimbursement of the piece valuation upon swift receipt and inspection at our atelier. Insured return transit is completely complimentary.

Transit Impairment — Immediate replacement or 100% reimbursement, with complimentary return handling.

The 22-Day Guarantee — If a parcel fails to arrive within twenty-two calendar days of acquisition, WOGEURU executes an immediate and unconditional 100% reimbursement.

Settlement Timelines

Reimbursements are routed strictly to the original funding source. Once released by our desk, banking partners and card networks typically reflect the credit within five to seven business days; UPI settlements usually clear within hours.

Every step remains visible under your client order dossier. Should a settlement exceed this window, our concierge investigates the banking trace directly on your behalf.

Bespoke Exclusions & Craft Provenance

Bespoke & Made-to-Order Commissions — Pieces tailored, carved, monogrammed, or woven specifically to individual patron specifications cannot be returned.

Curated Exceptions — Occasional intimate or custom pieces marked strictly non-returnable on their editorial page prior to acquisition.

Natural Craft Signatures — Authentic artisanal provenance—subtle dye shifts, hand-spun slubs, natural leather grain patina, and free-form ceramic glaze variations—constitutes the distinct character of the maker's hand, not a defect.